By accepting the initial proposal and commissioning any subsequent work you are agreeing to the following Terms and Conditions.

1. THE PROPOSAL

1.1 The proposal for the project will be based on the information you supply to us at the time of the initial briefing (which will be conducted either by telephone or meeting) 

1.2 The proposal will be sent to you by email following the initial briefing.

1.3 The proposal will contain a timeline and estimated price according to the scope and requirements of the individual project.

1.4 We will not commence work until you confirm by return email that you agree to the proposal.

1.5 We reserve the right to revise either or both the price and timeline if the scope of the proposal changes.

2. PAYMENT

2.1 All fees are payable on receipt of invoice 

2.2 All new projects are required to pay a deposit.  The terms will be outlined in the proposal.  Any projects that are not started within 6 months of the agreed start date due to client delays will lose their deposit, and new terms, costs and timelines will be drawn up.

2.3 You will pay 5% of the invoice amount for each week the balance is not paid after the invoice due date.

2.4 When there is an outstanding invoice, no further work will be carried out until it is paid in full.

3. TIME MANAGEMENT

3.1 If, due to unforeseen circumstances, you cause delivery of the proposal to be delayed beyond the original project start date, you will pay the full price agreed for the original proposal and Elphick + Co will complete the project at a mutually convenient time in accordance with an amended proposal.

3.2 We will charge for any communication/work in addition to that which is anticipated in the proposal.  This will be discussed and agreed.

3.3 Our hourly/daily charges are set out below.

 4.  COMMUNICATION

4.1 Please note communication requirements in the proposal.

4.2 Please use email, not Whatsapp/SMS/DMs, to send information and feedback/edits.

4.3 Please use email, WeTransfer, Dropbox or GoogleDrive to send assets - photogrpahy, video and graphics.